Customer Service

At Livaussies, we’re here to make your shopping experience smooth, simple, and stress-free. Whether you have a question about an order, need help with returns, or just want some extra info about our products, our friendly team is ready to assist.

📩 Contact Us

Email: support@livaussies.com.au
Response time: We aim to reply within 24 hours (Monday–Friday).

If you contact us on weekends or public holidays, we’ll get back to you on the next business day.

🚚 Shipping & Delivery

Because we work with trusted suppliers to bring you the best deals, our items are shipped directly from our warehouse partners.

Standard delivery: 5–11 business days Australia-wide (may vary by product).
Tracking details are provided once your order has been processed and dispatched by the supplier. Please note tracking numbers may take 2–3 business days to update after you receive them.
For more details, please check our Shipping Policy.

🔄 Returns & Refunds

Your satisfaction matters to us. If something isn’t right, we’ll make it right.

30-day money-back guarantee on most products.
Items must be unused and in original packaging.
To start a return, email us at support@livaussies.com.au with your order number.

For full details, please see our Refund Policy .

❓ Frequently Asked Questions (FAQs)

Q: How do I track my order?
A: Once your order has been shipped from our supplier, you’ll receive an email with your tracking link. Please allow 2–3 business days for tracking info to show movement.

Q: Can I change or cancel my order?
A: Please contact us at support@livaussies.com.au within 12 hours of placing your order. After that, we may not be able to modify it.

Q: Do you ship internationally?
A: At this time, we only ship within Australia.