Return Policy

Refund & Returns Policy

This policy is in accordance with Australian Consumer Law – Consumer Rights & Guarantees.
We aim to handle all refund and return requests promptly, fairly, and in good faith. Please read this policy carefully before making a purchase.

By completing a purchase, you agree to the terms outlined below. If you have any questions or concerns, please contact us via the Contact Form on our website.

1. Money-Back Guarantee – Change of Mind

  • We offer a 30-day “Risk-Free – Money Back Guarantee.”

  • If you change your mind within 30 days of receiving your order, you are entitled to a refund.

  • To be eligible:

    • The product must be in good physical condition and unused (unless we state otherwise).

    • You must contact us via our Contact Form before sending the product back.

Please note: Return shipping costs for change-of-mind refunds within this 30-day period are your responsibility, unless otherwise agreed.

2. Faulty, Damaged, or Defective Products

  • Under Australian Consumer Law, there is no time limit for a refund or replacement if an item is faulty, damaged, or not as described.

  • We encourage you to notify us as soon as possible if there is an issue.

  • We may request:

    • Photo or video evidence showing the fault or damage.

    • An explanation of how the fault was discovered.

  • If the item is confirmed to be faulty, we will cover the cost of return shipping where a return is required.

3. When Refunds Are Not Applicable

Refunds are not available if:

  • More than 30 days have passed since delivery and you have simply changed your mind.

  • The order or product was purchased by mistake and reported after 14 days.

  • You found the same product at a lower price elsewhere.

  • The product was misused, not used as intended, or used against our instructions.

  • You decided you no longer needed the product.

  • You were aware of a fault before purchase.

  • The product was damaged due to contact with substances or liquids outside of normal use and after the 30-day period.

4. Return Process

  1. Contact us via the Contact Form on our website with your order number.

  2. If a return is required, we will provide you with the return address.

  3. Items must be securely packaged for return.

  4. Refunds will only be processed once we receive and inspect the returned product, unless we advise otherwise (e.g., we may allow you to keep the item).

5. Refund Timeframes

  • Once approved, your refund will be issued to your original payment method.

  • Please allow 5–10 business days for funds to appear in your account, depending on your bank.

  • If you have not received your refund after 10 business days, please:

    1. Check your bank account.

    2. Contact your bank.

    3. Contact us if the issue remains unresolved.

6. Late or Missing Refunds

If your refund has not appeared after the stated timeframe:

  • Check your payment account or credit card again.

  • Contact your bank, as processing times may vary.

  • If you still haven’t received the funds, contact us via our Contact Form.

7. Shipping Information

  • Return shipping for change-of-mind refunds is the customer’s responsibility.

  • Return shipping for faulty or defective items will be covered by us, where a return is required.

  • For more details on delivery times, please see our Shipping Information page.

8. Communication

  • We aim to respond to all enquiries within 24–48 business hours (Mon–Fri).

  • For the fastest response, please use our Contact Form on the website rather than social media.

Final Note:
We are committed to resolving all matters fairly and professionally. If you are unhappy with your order or our service, please contact us directly so we can work towards a positive outcome.

Thank you for shopping with us. Most of our products are shipped from local Australian warehouses. If stock is unavailable locally, we may ship directly from our international suppliers.