FAQs
🛒 Orders
Q: Can I change or cancel my order?
A: Please contact us within 12 hours of placing your order at support@livaussies.com.au. After this timeframe, orders may already be processed by our suppliers and cannot be changed.
Q: Why did I receive only part of my order?
A: Since we source products from multiple suppliers, your items may arrive in separate packages. Don’t worry — the rest of your order is on its way.
🚚 Shipping
Q: How long does delivery take?
A: Standard delivery usually takes 5–11 business days Australia-wide. Delivery times may vary depending on the product and supplier.
Q: When will I get my tracking number?
A: Tracking details are emailed once your order is shipped. Please allow 2–3 business days for the tracking link to show movement.
Q: Do you ship internationally?
A: At this time, we only ship within Australia.
📦 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day money-back guarantee on most products. Items must be unused, in original condition, and in original packaging. Full details are available in our Refund Policy.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Q: How long does it take to receive a refund?
A: Once approved, refunds are issued back to your original payment method. It can take 5–10 business days depending on your bank or payment provider.
🔧 Product Issues
Q: My item arrived damaged, what should I do?
A: Please email us photos of the damaged item within 5. days of delivery at support@livaussies.com.au. We’ll arrange a replacement or refund.
Q: I received the wrong product, what now?
A: Contact us at support@livaussies.com.au with your order number and a photo of the incorrect item. We’ll sort it out quickly.
💬 Still Need Help?
We’re always here for you! If your question isn’t covered above, please reach out:
📩 support@livaussies.com.au
✨ Livaussies – Making Aussie shopping simple, safe & stress-free.